Technical Support Analyst I

by San Jacinto College on February 21, 2014

in University Jobs

- Provide first level response for onsite computing environment and peripheral issues as outlined in the ITS service level agreement. - Provide customer assistance in open labs located in assigned Interactive Learning Center as outlined in the ITS service level agreement. - Provide customer assistance for classroom supplies for assigned Interactive Learning Center. - When assigned, perform preventative maintenance of facilities and equipment. - Participate in continuous improvement techniques to improve efficiency and service to customers. - Maintain inventory of supplies and equipment; cleaning and organizing of spaces; training users as needed. - Must be a High school graduate or GED equivalent. - Must have at least one (1) year IT customer support experience. - Must be proficient in Microsoft Office. - Must have basic knowledge of computer troubleshooting. - Must be highly organized and possess excellent verbal communication and documentation skills. - Must have the ability to evaluate, assess and recommend appropriate course of action. - Must have the ability to work effectively in a team-based environment and independently. - Must be able to demonstrable knowledge of desktop hardware, software, operating systems, and audio visual equipment. - Must understand the balance between customer service, technical skills, and an ability to interact with customers at any level within an organization.

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