SLIB2236A: Resource Access Coordinator (LA IV)
Unit: Library
Category: Library
Opening Date: 06/03/2009
Description:
The Access Services Unit is the primary customer service unit of the Library. Access Services operations include the following services: information delivery customer service, document delivery services, supplemental course resources, and loaner laptops. The Access Services unit is highly integrated for efficiency and to maintain excellent service to Library customers. Career staff in the Access Services Unit receive cross-training and are able to assist in all areas of unit operations.
Under the direction of the Resource Access & Instruction Librarian, the Resource Access Coordinator manages the Library’s Supplemental Course Resources program.
The Resource Access Coordinator is also responsible for coordinating interlibrary borrowing functions under the supervision of the Interlibrary Services Coordinator. The interlibrary borrowing program delivers research materials from other UC campuses and non-UC lending institutions to UC Merced faculty, students and staff.
Minimum qualifications:
• Must possess excellent customer service skills and be able to interact effectively with the public in a library setting.
• Excellent organizational skills, ability to prioritize work, and complete assignments independently as well as work in a team environment.
• Excellent oral and written communication skills, including use of proper grammar, spelling and standard business formats.
• Excellent attention to detail.
• Demonstrated knowledge of Windows based computer programs, specifically the MS Word and Excel.
• Ability to conduct searches on the Internet and familiarity with e-mail programs.
• Two or more years of college level course work or an equivalent combination of education and experience.
Preferred Qualifications:
• Supervisory and/or management experience overseeing complex processes.
• Experience performing interlibrary loan duties, preferably in an academic library setting.
• Knowledge of basic library systems and procedures.
• Knowledge of information technology equipment and applications; willingness and aptitude to learn new technology skills .
• Experience using course management systems.
Knowledge, Skills and Abilities:
• Excellent oral and written communication skills, including use of proper grammar and standard business formats.
• Exemplifies excellent customer service skills and interacts effectively with the public in a library setting.
• Maintains complete discretion, confidentiality, sensitivity and professional judgment.
• Demonstrates flexibility in scheduling and a willingness to alter work schedule as needed to meet the staffing needs of the Library.
• Demonstrates administrative experience and knowledge of standard office practices.
• Possesses excellent organizational skills, ability to prioritize work, and complete assignments independently as well as work in a team environment.
• Knowledgeable in use of Windows based computer programs, specifically MS Word and Excel.
• Knowledgeable in innovative the use of information technologies in support of primary duties.
• Demonstrates knowledge of database management software, ability to conduct searches on the Internet and familiarity with e-mail programs.
• Demonstrates an intermediate level of knowledge and skill in the use of library online systems, scholarly databases and resources.
• Knowledgeable in the use of complex library systems and procedures.
• Knowledgeable in the use and management of course management systems.
• Demonstrates knowledge and understanding of advanced interlibrary loan processes.
• Demonstrates skill using sophisticated online interlibrary loan systems.
• Works effectively in a fast-paced work environment, supporting multiple functions with fluctuating priorities, maintains excellent attention to detail.
• Knowledgeable of UC Policies and Procedures.
• Demonstrates skill in hiring, training, and supervising student employees.
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